General terms and conditions of sale

Shipping conditions
Orders Unless expressly agreed otherwise, the goods travel at the buyer’s risk and peril, even if the transport costs are borne by us. Orders, regardless of whether they are placed directly with us or through our agents or brokers, are not considered firm until they have been accepted and confirmed by us. Our agents, brokers and other intermediaries have no power to bind us. Our quotes are always without obligation and are provided for information purposes only. Any order that may follow our quote is not binding until it has been confirmed by us. All communication and confirmations relating to orders can also take place via digital and electronic means, such as e-mail or other digital platforms. This communication is considered binding, unless expressly agreed otherwise. It is the customer’s responsibility to ensure that the specified digital contact point is accessible and functions correctly.

Force majeure 
In the event of force majeure, delivery times are automatically suspended, without this giving the customer any right to terminate the agreement or to claim any form of compensation. Force majeure is understood to mean any circumstance that prevents the performance of our obligations in whole or in part, beyond our control, even if this was already foreseeable when the agreement was concluded. We can in no case be held liable for any direct or indirect damage resulting from a situation of force majeure. Situations that are in any case considered force majeure include, but are not limited to: interruption of supplies, strike, lock-out, fire, natural disasters, pandemics, cyber attacks, acts of war, government measures, or any other unforeseen event that makes the normal performance of the agreement impossible.

Deliveries 
All stated delivery times are only indicative and do not bind us. Exceeding these times does not give the customer the right to terminate the agreement or any form of compensation. Although we make every effort to deliver within the stated times, we cannot be held liable for delays that are beyond our control. In the case of deliveries on demand, it is the responsibility of the customer to provide clear and timely instructions that enable us to execute the agreement within the foreseen period. The execution of the delivery always takes place with due observance of the usual tolerance and deviations in quantities, specifications, and time planning.

Complaints and returns 
Complaints regarding visible defects and/or non-conformity will no longer be accepted if they are not sent to our registered office by registered letter within 8 days of delivery, or if the goods have been tampered with. Claims for hidden defects will be filed (conventional determination of the short period in which the buyer must provide for himself in law). Our responsibility for hidden defects is in any case limited to a period of 1 year from delivery. Our responsibility is limited to repair, replacement or refund, at our discretion, provided that the complaint is found to be justified within the prescribed period. For the complaint to be legally valid, the customer must provide proof of the defect by means of a report from an expert or expert confirming the hidden defects. Our liability will in no case be able to extend beyond the invoice value of the goods. In the event of justified complaints, we reserve the right to either replace the goods or refund the invoice value at our discretion. Our liability is in any case excluded if the damage is caused by a combination of a defect in the product and the fault of the victim, or of a person for whom the victim is responsible. The specifications and properties of these products are only valid in the original state of delivery. Any type of processing or treatment can change the properties of the product and its behaviour. Therefore, no liability is accepted if the product has undergone any transformation. Goods may only be returned, in their original state, with our prior consent and according to our instructions. This never implies recognition of liability. In the event of damage or shortage, the addressee must take the necessary measures to make any claim against the carrier by, among other things, informing him in good time of the usual complaints or reservations in accordance with the provision under which the transport in question took place. The reseller undertakes to pass on these special warranty conditions to his buyers.

Payment and invoicing 
Payment terms: 
Unless otherwise agreed, our invoices are payable within 30 days of the invoice date, at our registered office. Invoices are preferably sent electronically, for example by e-mail or other digital means. Digital invoices have the same legal value as paper invoices, unless the customer has indicated in writing that he only wishes to receive paper invoices. The customer is responsible for providing a correct and functioning e-mail address for receiving electronic invoices.

Customer responsibility: 
The customer must provide correct tax and accounting data, including a valid VAT number if applicable. Any fines, costs or other consequences resulting from the provision of incorrect or incomplete data will be borne entirely by the customer.

Interest and additional costs: 
If an amount is not paid on the due date, an interest of 10% will be due by operation of law and without notice of default. In the event of total or partial non-payment on the due date without serious reason, and after a formal notice of default has been served in vain, the outstanding balance will be increased by 12%, with a minimum of EUR 250 and a maximum of EUR 2,500, regardless of any granting of a deferral of payment. The aforementioned interest clause remains applicable.

Retention of title: 
Without prejudice to the risk that the customer bears with regard to the delivered goods, we retain the right of ownership of these goods until full payment has been made. If the customer uses the goods before full payment has been made, this is done entirely at his own risk. In this case, the right of ownership remains with us, and we reserve the right to reclaim the goods if payment is not made. The customer is liable for any depreciation, damage or losses that arise from the use of the goods. All costs relating to the retrieval of the goods, including transport and legal action, are fully borne by the customer.

Payment terms for bills of exchange: 
If payment terms have been agreed or bills of exchange have been signed, all amounts due under any contract are immediately due and payable by operation of law and without notice of default if an instalment payment is not met or if a bill of exchange is not paid on the due date. Bills of exchange or accepted securities do not imply a waiver of these conditions or a novation.

Suspension and termination of the contract: 
If the customer fails to fulfil his obligations, such as payment, in this or in another contract, we may suspend our obligations or consider the contract terminated by operation of law and without notice of default. This can be done by means of a registered letter. If confidence in the customer's creditworthiness is damaged by legal actions against the customer or other demonstrable events that cast doubt on confidence in the correct execution of the customer's obligations, we reserve the right to demand suitable guarantees from the customer. If the customer refuses to comply, we reserve the right to suspend our obligations in whole or in part or to cancel the contract, even in part, even if the goods have already been sent in whole or in part. If a contract is interrupted and/or terminated at the customer's expense, the customer shall be liable to us by operation of law and without notice of default for damages, fixed at a flat rate of 40% of the contract value.

Cancellation Policy 
An order placed by the customer can only be cancelled with our prior written consent. If a cancellation is granted, we reserve the right to charge a compensation of 40% of the total value of the order, unless otherwise agreed in writing. In the event of cancellation after the start of production or after delivery, the customer is obliged to pay the full value of the order. Specially manufactured or personalized products cannot be cancelled or returned under any circumstances. In addition, the customer remains responsible for all costs already incurred in connection with the production of these special products, even if the cancellation is granted. All requests for cancellation must be made in writing. Costs or losses incurred due to a late cancellation are entirely borne by the customer.

Intellectual Property 
All designs, drawings, specifications, diagrams, prototypes and other intellectual property developed by us shall at all times remain our exclusive property, regardless of whether they have been shared in the context of the execution of a project, quotation or agreement. This also applies to custom projects and specific solutions developed for the customer. Unless otherwise agreed in writing, our company retains all rights, titles and interests in and to the intellectual property arising from the services or products delivered. The customer acknowledges and accepts that the intellectual property shared or used in the execution of projects may not be copied, distributed, modified or in any way used for purposes other than those for which the goods or services were delivered without prior written consent. In the event that there are specific modifications or collaborations in which the customer has provided certain modifications or input, the ownership of these specific contributions will be separately regulated by a written agreement. In the event of a breach of these provisions, our company reserves the right to take legal action and claim damages for any losses or damages resulting from the unlawful use of our intellectual property.

Choice of law/dispute resolution 
Digital and electronic communications, such as e-mails, electronic invoices, and digital confirmations, will be accepted as evidence in the event of disputes, unless the customer proves that this communication is not authentic or does not come from an authorized point of contact. It is the responsibility of both parties to ensure the safe storage and accessibility of this communication. These conditions apply to all our contracts to the exclusion of any conditions of the customer. Belgian law applies except for the retention of title clause, which is governed by the law of the country where the buyer is domiciled. In the event of a dispute, either the Court of Kortrijk or the Courts of the customer's place of residence will have jurisdiction, at our discretion.

Sanctions and embargo provisions 
All deliveries of goods and services, both within and outside the EU, are subject to the applicable sanctions legislation and embargo provisions as established by the EU, the UN and other relevant authorities. The customer acknowledges and accepts that compliance with this legislation is a condition for the performance of the agreement. The customer guarantees that none of the delivered goods or services will be used in violation of the applicable sanctions or embargo provisions. If a transaction appears to be in violation of this legislation, we reserve the right to suspend, cancel or take other appropriate measures without this leading to liability for damages. The customer is obliged to inform us immediately of any risks or restrictions with regard to sanctions and embargo provisions that may apply to the delivered goods or services.

GDPR/Privacy provisions 
The processing of personal data takes place in accordance with the applicable data protection legislation, including the General Data Protection Regulation (GDPR). Please refer to our privacy statement for more details.